We love to hear from our customers!

Did you have a great experience? Do you have a flavor that you want us to try to make? Did something happen during you visit that you want us to know about? Please use the form below to contact us. This form is not monitored 24/7 so if you need an immediate answer please contact your local store directly.

Please see our answers below to some frequently asked questions.

I ordered from Uber Eats/Door Dash/Grub Hub and my order was incorrect! What do I do?

Unfortunately, we cannot make any changes to your order or provide any refunds as we do not have access to your payment information or the ability to make any adjustments to your order. You should reach out directly to the service you used to get help with any necessary refunds or missing items.

What is your policy on employees wearing gloves?

According to medical professionals, diligent handwashing is the best defense against germs (and COVID-19) and we agree. The virus is known to adhere well to latex, and the chances of spreading contamination while changing or disposing gloves are potentially greater than with proper handwashing alone. Our focus is making sure our hands and surfaces are being kept clean and sanitized. We utilize utensils and procedures that prevent our hands from coming in direct contact with your food. We have disposable gloves available for specific preparations where utensils cannot be used.

What is your policy on employes and customers wearing masks?

We are following all specific state/city guidelines as required.

For Accounting, Marketing, Production call 617-524-2020 (Messages are not monitored daily, if you leave a message someone will get back to you as soon as possible.)

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If you would like to order coffee or J.P. Licks merchandise online, please head to jplickscoffee.com.

Apply to work at J.P. Licks here.